Manage users

Only lead administrators have access to this section, where they can:

• add users
• change a user’s permissions
• deactivate and reactivate users

Video: Managing users

This short video shows you how to add and manage users.

Adding new users

When you add a user, you must enter their:

• first name
• last name
• NHS-approved email address. For a list of approved email addresses, see the Care Identity email allow list

You then need to select:

• if the user is a vaccinator (someone who gives vaccines)
• the permission level you want to give the user

Permission levels

Choose and select a permission level for new users:

Permission level	Record and edit vaccinations	Add and manage vaccines	Create reports	Add and manage users
Recorder	Yes	No	No	No
Administrator	Yes	Yes	Yes	No
Lead administrator	Yes	Yes	Yes	Yes

You can have more than 1 user for each permission level.

Creating a RAVS account

Once you have added a new user, we’ll automatically create a RAVS account and send them a welcome email to access the service.

RAVS uses Okta to sign users in securely.

• If users already have an Okta account, they can log in to RAVS as soon as they’ve received the welcome email, using their Okta username and password.
• If users are new to Okta, they’ll also receive an email from Okta with instructions to set up their Okta account. They’ll need to do this first to access RAVS.

Adding a user to multiple organisations

You can add a user to more than 1 organisation, using the same email address for that user.

The user will then be able to use the same email address and Okta account to access RAVS at each organisation.

Users can have different permission levels at each organisation.

Changing a user’s permissions or vaccinator status

To change a user’s permission levels or vaccinator status, select ‘Change’ next to their name.

A change to permission levels becomes active when the user next logs in.

Deactivating users

If a user no longer needs to access RAVS, you must deactivate their account.

Select ‘Change’ next to their name, and on the next screen you’ll have the option to deactivate the account.

Deactivated users will no longer be able to sign in to RAVS at your organisation.

If you deactivate a user who works at several organisations, they will only be deactivated from your organisation.

Reactivating users

From the Manage users home page, you have 2 options for reactivating users.

To reactivate all users who have not logged in for 90 days, select the ‘Reactivate users’ link that appears before the list of users.

To reactivate an individual user, select the ‘Reactivate’ link next to the user you want to reactivate.