Help and support

Helpdesk

To report a problem, contact our helpdesk:

• call 0333 038 4268 (select option 3)
• email ravs.support@england.nhs.uk

Monday to Friday: 8am to 6pm

Download a paper form

If the service is not available and you urgently need to record vaccinations, download our paper form:

• RAVS paper form (Word)
• RAVS paper form (PDF)

When the service is available, you can enter the information from the form into the system.

Troubleshooting tips

• Check you're on the latest version of your browser.
• Clear your browser's cache.
• Open RAVS in a private or incognito window. You can typically do this from your browser's tabs or menu buttons (often represented by 3 dots or bars).
• Open RAVS in a different browser.
• Restart your computer.